How to treat customers

A good read on how to treat customers was recently posted on Bankstocks.com, a website with "independent insights on the financial industry."  This post, by David M Martin, Chief Training Consultant, NCBS goes well beyond financial services - it's applicable to all businesses.  All of his examples, in fact, are from the airline industry. 

I like one of David's final remarks:  "Customers have a tendency to become like the kind of customers you treat them."  Treat them well, they'll be good customers.  Treat them poorly

Thanks to Scott Loftesness for pointing out this post!

Comments

[Sridhar Ramanathan]

Steve,

Nice blog. On the topic of listening to customers and treating them well, here's an article on our blog that I thought you'd appreciate:

http://www.pacifica-group.com/2005/10/do_you_know_the_voice_of_your.php

All the best,
Sridhar