A good read on how to treat customers was recently posted on Bankstocks.com, a website with "independent insights on the financial industry." This post, by David M Martin, Chief Training Consultant, NCBS goes well beyond financial services - it's applicable to all businesses. All of his examples, in fact, are from the airline industry.
I like one of David's final remarks: "Customers have a tendency to become like the kind of customers you treat them." Treat them well, they'll be good customers. Treat them poorly
Thanks to Scott Loftesness for pointing out this post!
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